FAQs
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Consulting & Staffing FAQs

At Harlee&Haylee Ltd, we want the recruitment process to be as simple and as straightforward as possible. We've included some of our most frequently asked questions below. If you'd like more information or to get the ball rolling, contact our team in Luton today.

Please note, we adhere strictly to our GDPR policy and do not withhold any personal information that is not required.
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Social care consultancy

What If I Am Not Compliant With Policies & Procedures?


Up-to-date policies will help keep your care setting compliant with the Care Quality Commission (CQC). Having out of date policies can result in fines or a complete shutdown of your Nursing or Care home


How Often Does A Care Plan Need To Be Updated?


We recommend your care plan should be reviewed within three months or at least once in 12 months.

You must review care plans at least once every year to ensure your services are meeting the care recipient's needs. A person can ask for a review of their care plan at any time. When discussing changes, keep their budget in mind. You should make full use of their budget to best meet their care needs


Who Is Responsible To Complete Risk Assessments ?


 It is the responsibility of the employer to carry out the risk assessment at work or to appoint someone with the relevant knowledge, experience and skills to do so, for instance a social care consultant.


HOW DO YOU MINIMISE VOIDS ?

Once you send us a query, a member of our social care team will contact you within 48 hours to discuss your needs and schedule an assessment.

A senior member of our team will meet with you and your family/guardian to gather all the necessary information, discuss your needs, likes and preferences and all aspects of your Care.
Depending on the information you provide during your assessment, a folder will be created for you which will include all aspects of your Care. Also, you will be asked to approve the care plan to ensure it meets your expectations.

Lastly, we will start providing you with person-centred, outcome-based care and we will review your needs on regular basis to ensure you are very satisfied with the care you receive.


How Do You Price Your Services?

We charge a pre-determined fee for each of our services.


Is There A Refund Policy?

Initial social care consultation is non-refundable. Most of our services are paid in full once services have been rendered.

How Does The Marketing Consulting Process Work?

  • Initial discussion to understand clients
  • Review your material and understand your market
  • Analyse competition
  • Research distribution
  • Develop a clear picture of your marketing mix
  • Implement plan and strategy to achieve objectives
  • Financial analysis
  • Review and revise
  • Provide ongoing support if required

How Long Does It Take?

Every consultation is unique and how long it takes could depend on the complexity of consultation, goals to be achieved, quality of existing materials and business strategy and model.

Can You Work Faster?

We can offer a quicker service, but an additional fee will be required.
RECRUITMENT

How Much Do You Charge For DBS Checks?   
The current charge for an online DBS disclosure is £48. This is payable to Harlee&Haylee Ltd by credit/debit card at interview.


I Have Done My Mandatory Training But It Has Expired / I Have Lost The Certificates What Should I Do?


If you are unable to show evidence of completing mandatory training in the last one year,  you will need to open an account and complete it through a social care tv health and social care training online.

For more information, contact your social care consultant.


What Do I Do If I Have Not Had My Timesheet Signed By The Client I Have Worked For?


If possible go back to the department for authorisation to be granted, otherwise forward your timesheet to your consultant  who will be able to assist.


The Client I Am Working For Through Harlee&Haylee Ltd Has Booked Me For A Shift Directly, What Should I Do?


Whenever a client books you directly you will need to inform your consultant immediately to notify them of the details of the shift. Because if we hold no record of the shift you are not covered by our insurance and it may also effect how quickly we are able to pay you. Please note that this is your responsibility and not the client's.


What About Tax & NI?


As with every other recruitment agency, your earnings will be subject to Pay As You Earn tax and National Insurance deductions. These will be deducted automatically and will be reflected in your payslip. Please ensure that you hand in a P45 or fill in a P46 or P38 (students only) when you first start working for us, so that we can put you on the correct tax code.



What Training's Are Mandatory? 


     As a health and  social care worker it is essential that you hold the following training certificates before you work for us:

         

  • Moving and handling
  • First aid
  • Fire safety
  • Infection, prevention and control
  • Safeguarding adults
  • Health and safety
  • Food hygiene (necessary for certain clients)



Is My Personal Information Safe?

We adhere strictly to our GDPR policy and do not hold any personal information that is not required.

Do I Have To Pay To Be Registered As A Candidate?

No. Almost all staffing agencies are paid by companies and on some occasions the government to help unemployed candidates find work. Any payment will be agreed between the employer and the staff provider.

Am I Guaranteed Permanent Or Full-Time Employment?

This will depend on the needs of the employing business.

What Should I Expect From A Staffing Agency If I Am Short-Listed For A Role? Am I Guaranteed Full Or Part-Time Work?

The staffing process starts with the submission of your resume. From there you can expect from a staffing consultant if your skills and experience best match with a vacancy being recruited for. If you aren’t selected to be the most suitable candidate your resume will be retained in their candidate talent database to be matched with future employment opportunities.

Can I Just Email My Resume Directly To Recruitment Agencies?

Most larger recruitment agencies use sophisticated databases to search for an identify candidates that match the needs of hirers. You need to register on recruitment agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs boards such as Indeed or Total Jobs does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a staffing agency website. For staffing you should complete your personal details and upload your resume here, find work. 

Of course, you may be asked by employment agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to employers.

Do you provide care at the supported living accommodation?

No we do not carry out any personal care task.

How much does it cost to live at the Supported Living Accommodation ?

Our cost range between £750 - £950 weekly.

What age do I need to be to live in a Harlee&Haylee Supported Living Accommodation ?

We welcome any person above 18 years old.

Can I bring a pet? 

Possibly. If the property is suitable for a small pet, such as a small cat or small dog then you should be able to bring your pet with you. However, it is best to discuss this with the Supported Living Home Manager, as it may depend on the number of pets already living at the home.
Speak To The Social Care Staffing Specialists At 
Harlee&Haylee Ltd In Luton Today
Call Us Now On 
01582 635155
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